Here to help
Support & feedback
Contact Pedro Carena for WithinReach Places beta support or privacy questions.
Reporting a problem
Include the app version/build, your iPhone model and iOS version, what you tried and what happened. TestFlight’s Send Beta Feedback is another way to report issues.
Do not send passwords, API keys, private shared-list links, precise location or diagnostic exports unless they are needed and you choose to share them. Crop personal information from screenshots.
Common questions
- A place is missing or incorrect: uncertain import matches need review. Choose a different match or add a place individually. Imports support at most 100 entries per shared list.
- Search or a map is unavailable: check connectivity and try again later. Online providers and beta service limits can affect availability. Reinstalling is not a troubleshooting step; it can remove local data.
- A reminder did not arrive: check the app/list/place reminder choices, iOS notification and Always/Precise Location permissions, quiet hours and Background App Refresh. iOS and battery limits can delay or suppress delivery.
- iCloud is unavailable: local collection access is independent of sync. Do not assume a backup or restore completed merely because a save worked. Keep your installation intact and contact support before changing accounts or reinstalling.
Privacy requests
Email the same address with your request. Please avoid sending your full collection or location history. We will explain what information is needed to identify data we can control and how provider-managed records may be handled.